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You are currently viewing our page on "Library FAQs." This page offers our answers to frequently asked questions, arranged into the following sections:
|Walk-in library access||No, must have a reservation||Make a seat reservation|
|Study in the library||Yes, by reservation||Make a seat reservation|
|Browse the library stacks||No, request to pickup books||Book pickup info and requests|
|Printing & computer use||Yes, by reservation||Reserve a seat in a computer lab or bring your laptop (see "Can I enter Mullen Library to use the computers or printers?")|
|Access Services & Circulation desk||Not in person, service desk closed. Call or email||202-319-5060 or firstname.lastname@example.org|
|Research assistance & Information desk||Not in person, service desk closed. Email or Quick Live Help||Email a Librarian or Quick Live Help|
|Meet with research librarians||Yes, schedule an online appointment||Meet with a Librarian or List of liaisons|
|Library instruction||Yes, online instruction offered||Classroom instruction info and requests|
|Course reserves||Online items only. No print items on reserve||Course reserves info and requests|
|Book drop||Yes, behind library only||Use the book drop at the back of the library|
|Return books by mail||Yes||See mailing items instructions|
|Request items from other universities||Yes, via CLS and ILL||Info about requests. NOTE: print items take longer than usual to arrive|
Mullen Library's study spaces are open by reservation only from 11 am - 7 pm, Monday-Friday. The reservation of study spaces is a new procedure in place to safeguard our patrons and staff from exposure to COVID-19.
Yes, but.... Entrance to Mullen Library is available ONLY to CU students, faculty, and staff, and each must reserve a study space in advance.
YES! We have four, easy-to-use options:
Email a Librarian Submit questions 24/7 and you will receive an email reply on the next business day or sooner.
Quick Live Help: Monday through Friday from 10 AM to 4 PM. Use this service to launch a Zoom video-conference session with our library Information Desk staff, who can answer your questions.
Meet with a Librarian: Meet with one of the subject-liaison librarians for in-depth research assistance. Book an appointment with a specific librarian or click "no preference" to meet with any member of the team. Please allow at least 24 hours between requesting a meeting and your suggested meeting time.
Email your Subject-Liaison Librarian: Subject-liaisons offer research consultations using Google Meet, Zoom, or phone. They can help you develop an information-seeking strategy, guide you through finding articles and books, help you use citation tools, and assist as you focus your research.
Access Services / Circulation Desk. Contact the Circulation Desk staff by phone or email for questions about your library account, borrowing or renewing items, course reserves, and interlibrary loans. Email: email@example.com and phone: 202-319-5060. NOTE: the Circulation Desk is CLOSED to on-site interactions at this time.
Use our book drop or mail the item/s back to the library.
A note on due dates and charges: Because we understand that returning library books during the pandemic may be difficult, we will continue extending CU item due dates through summer 2021, for all but graduating students.* CU no longer charges overdue fines, but continues to charge fees for recalls, lost books, and damaged books. Fees for books borrowed using CLS or ILL may differ.
We thank those who return borrowed items as soon as possible and make them available to other students and faculty.
*Graduating students who have outstanding loans at the time of graduation will have a hold placed on their library account and be unable to obtain a transcript until their library account is settled.
No. The library stacks are closed. Our SearchBox catalog does offer a Virtual Browse feature. To see this, look up a book in our collection, then scroll down to the bottom of the catalog entry to find the Virtual Browse section.
Yes, you may request items or scans. All members of the campus community may request to borrow circulating print items. You may also request scans of articles or chapters in our print collections and scans will be provided within the limit of copyright restrictions.
To borrow a book:
To request a scan for personal research:
To request a scan for course reserves:
Yes, both physical items and online items are being delivered.
Yes and no. Course reserves for physical items are suspended for the spring 2021 semester for the below reasons. We cannot reserve physical copies of items owned by the libraries or you personally.
Please speak with your liaison librarian about other options. We may be able to purchase the title as an e-book, or we may scan a portion of a physical book in our collection (within copyright guidelines) that can be linked for your Blackboard class.
No, usually not. The library needs to manage these uploads in our course reserve system for two reasons:
Yes, within copyright guidelines. Faculty can request that library scan course texts and upload them through our online course reserves. The library can scan chapters in library-owned books, instructor-owned personal books, and other readings. Instructions are below.
How to have us scan your readings (for instructors):
Things to note
YES, to many textbooks. We suggest three options: